Privacy Policy

This Privacy Policy explains how Servidy ("we", "our", or "us") collects, uses, and discloses your information when you use our platform. By using Servidy, you agree to the practices outlined in this policy. This policy applies to all users in the United States and complies with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, location, and profile information.
• Service Information: Business listings, client details, digital cards, invoices, and communications.
• Usage Data: Browser type, pages visited, device information, IP address, and referring URLs.
• Payment Information: When you make payments, we collect payment method details (processed securely by our payment partners).
• Cookies and Tracking: We use cookies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Servidy platform
• Enable service listings, reviews, and business interactions
• Send notifications, updates, and support messages
• Improve user experience and platform performance
• Process transactions and payments
• Promote services and allow advertisements (where applicable)
• Enforce our Terms of Service and prevent fraud
• Comply with legal obligations and regulatory requirements

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Vetted third-party service providers (e.g., payment processors like Stripe, analytics tools like Google Analytics, hosting providers)
• Other users, when you interact with listings or contact professionals
• Legal authorities, if required by law or to protect rights, property, or safety
• Business transfers, in the event of a merger, acquisition, or sale of assets

We require all third-party service providers to maintain appropriate data protection measures.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage cookie settings in your browser. For more information, see our Cookie Policy.

We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

5. Your Privacy Rights

Under the CCPA and other US privacy laws, you have the following rights:

• Right to Know: Request information about the personal data we collect, use, and share
• Right to Delete: Request deletion of your personal data (subject to exceptions)
• Right to Opt-Out: Opt-out of the sale of your personal data (we do not sell data)
• Right to Correct: Request correction of inaccurate personal data
• Right to Non-Discrimination: Exercise your privacy rights without discrimination
• Right to Data Portability: Request a copy of your personal data in a portable format

To exercise your rights, please contact us or email us at contact@servidy.com.

California residents: You may also contact us via our toll-free number: 1-800-555-0199.

6. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• We do not sell your personal information to third parties
• We do not share your personal information for cross-context behavioral advertising
• You have the right to request details about the categories of personal information collected
• You have the right to request deletion of your personal information
• You have the right to opt-out of the sale or sharing of your personal information

To submit a CCPA request, please contact us with "CCPA Request" in the subject line.

7. Data Retention

We retain your information for as long as your account is active, or as needed to fulfill legal or business obligations. Specific retention periods:

• Account Information: Retained until account deletion or 24 months of inactivity
• Transaction Records: Retained for 7 years to comply with tax and accounting regulations
• Communications: Retained for 3 years for customer service and legal purposes
• Analytics Data: Retained for 2 years in anonymized form

You may request deletion of your account at any time by contacting our support team.

8. Data Security

We implement reasonable security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability scans
• Access controls and authentication protocols
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users in accordance with applicable laws.

9. Children's Privacy

Servidy is not intended for children under 13. We do not knowingly collect personal data from minors. If we learn we have collected information from a child under 13, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Services

Our platform may link to third-party services or use integrations (e.g., Stripe, Google Analytics, social media platforms). We are not responsible for the privacy practices of these providers. We encourage you to review their privacy policies before using their services.

Third-party services we currently integrate with:

• Stripe: Payment processing (Stripe Privacy Policy)
• Google Analytics: Website analytics (Google Privacy Policy)

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify users of significant changes via:

• Email notification to registered users
• Website banner or announcement
• Updated "Last Updated" date at the top of this policy

We encourage you to review this policy regularly. Continued use of Servidy after changes are posted constitutes acceptance of the updated policy.

12. International Data Transfers

While Servidy primarily serves users in the United States, we may process data in other jurisdictions. When we transfer personal data outside the US, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms.